Support / Contact Us

Citevera is an Automated Cloud-Based Schema.org JSON-LD Generator & AI Visibility Telemetry SaaS. Customers operate the hosted software themselves. The product generates Schema.org JSON-LD and shows AI visibility telemetry for the store names entered in the app. It does not sell contact lists and it does not perform the work for the customer.

Direct Support Channels

support@usecitevera.com

Average Response Time: < 4 Hours (Mon–Fri, 24/7 Automated Billing Support via Paddle)

Instant Self-Help

How do I install the JSON-LD snippet on Shopify, WordPress, or Wix?

Three clicks on each platform. Shopify: Admin, Theme settings, paste into the header. WordPress: Admin, Theme header, paste into the <head>. Wix: Editor, Settings > Custom code, paste into Header. Copy the snippet from the JSON-LD tab on the audit after you start a trial.

How long does it take for ChatGPT and Perplexity to reflect the changes?

After the page is crawled, public answer engines often take 7 to 14 days to show a new page. Citevera does not control their crawl schedule, and a schema block is not a promise that a store will be cited.

How do I cancel my 7-day free trial or subscription?

Open Account & Billing and press Cancel trial. That one click stops the trial record in this browser. A billed subscription is cancelled from the same page before the next renewal, and Paddle handles the order. Account & Billing

How does the 14-day unconditional refund guarantee work?

We offer a full, no-questions-asked 14-day money-back guarantee on all initial subscription purchases in accordance with Paddle's consumer protection standards. Ask within 14 days of the first charge. Paddle returns the payment. No charge during the free trial means there is nothing to return. Refund Policy

Can I download a VAT/Tax invoice for my business?

Yes. Paddle emails a receipt and tax invoice for each successful charge. Download the VAT invoice from that receipt. Citevera does not store your card number.